Facilities Management Helpdesk Services

24x7x365 FM Helpdesk Services

Reliable and Experienced

GRG Public Resources are well placed to handle your FM Helpdesk, whether out of hours or as an overflow facility.

Managing emergency incidents and contractors is our speciality and has been since 1994.

Are you happy with your outsourced provider?

If your KPI’s are falling because your OOH service is under-performing, why not get in touch with us and let’s have a conversation? We handle incidents for many types of client, using diverse systems to deal with supply chains across multiple sectors.

Interested in working with us?

Whether you are a large organisation that needs an out of hours FM helpdesk solution which works to your clients’ KPIs, or a smaller operation looking to offer a 24/7 service, or you are struggling with providing an existing 24hr service with day staff, we can provide a solution to fit your needs.


"Professional, bespoke service"

With the pressures on FM companies ever-growing, you need a reputable company, practised in handling emergencies to deal with your out of hours FM Helpdesk.

Quality as Standard

GRG Public Resources hold ISO 9001:2015 accreditation, meaning that all processes are correctly documented, implemented and managed.

Emergency provision

Our call centre is extremely resilient, with multiple diverse fibre and telephony connections as well as on-site generator provision to keep the services available whatever is going on outside.

We use your system

With so much reliance placed on FM software to prioritise, deploy and report on emergency incidents, it’s vital that we can accommodate the use of your cloud based system. We act as though we are working on your premises.

Protect your brand

GRG PRL offers a ‘white label’ service. We accept incoming incidents, answering the call professionally, in your company’s name from our operation centre in Stafford, before deploying your own designated supply chain.

Cost Efficient

GRG PR can provide an efficient system which can reduce the costs of running a 24/7 FM Helpdesk operation, without impacting the quality of service provided by the team.

Difficult KPIs?

We are experienced in working to clients' KPIs. We understand that all parties involved in the service delivery must work to these standards.

We’re flexible

Our strength is designing, implementing and operating bespoke out of hours call handling systems to ensure that your outsourced FM helpdesk operation is seamless, and professional.


With flexible, transparent reporting availability on either a daily, weekly or monthly basis, you'll never be in the dark about how we are performing whilst handling your out of hours operation.

Who are we?

Incorporated in 1994 GRG PR Ltd have handled over 5 million emergency incidents with many diverse organisations operating across multiple sectors. We assist facilities management companies, police forces, as well as emergency fire and ambulance services across England and Wales, providing 24/7/365 call handling services for incidents which need to be handled and deployed right… first time.